1. What is TinkGenius?
TinkGenius specializes in creative, personalized, and custom-made items designed to add a unique touch to your home, gifts, and everyday life. We focus on bringing your ideas to life with high-quality materials and thoughtful designs.
2. Do you offer custom or personalized items?
Yes! Many of our products can be customized with names, messages, or designs. If you’d like something extra special, just let us know—we’re happy to help bring your vision to life.
3. How long does it take to process and ship an order?
Processing typically takes 7–14 business days, depending on the level of customization. Shipping times vary by location but usually range from 3–7 business days within the U.S. You’ll receive a tracking number once your order is shipped.
4. Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs depend on your country. Shipping rates are calculated at checkout.
5. Can I make changes to my order after it’s placed?
We recommend contacting us as soon as possible if you need to make changes. Once production begins, edits may not be possible, especially for personalized items.
6. What is your return and refund policy?
We accept returns on non-personalized items within 14 days of delivery, as long as they are unused and in original condition. Unfortunately, custom and personalized items cannot be returned unless there is a defect or error on our part.
7. What materials do you use for your products?
We carefully select durable, high-quality materials to ensure your items last. Product descriptions include specific details about materials used.
8. How do I care for my items?
Care instructions vary by product. Each listing includes recommended care details to keep your item looking its best.
9. Do you offer bulk or wholesale orders?
Yes! If you’re interested in bulk or wholesale pricing, please contact us directly for details.
10. How can I contact TinkGenius?
You can reach us anytime through our form or by emailing support@tinkgenius.com.
We do our best to respond within 24 hours.